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Job Opportunity: RELATIONSHIP MANAGER, CLASSIC – ECOBANK CAMEROON S.A
I. Nature of Contract
Permanent Contract
II. Job Purpose
The Relationship Manager, Classic is responsible for delivering high-quality service and customer retention strategies to enhance product sales and meet new client growth targets. The role aims to achieve individual targets in:
- Deposit growth
- Revenue generation
- Product cross-selling
- New client acquisition
- Digital products sales (e.g., Mobile App, Ecobank Online)
- Loan portfolio management
III. Key Responsibilities
Business and Financial Performance
- Proactively develop and manage client relationships
- Anticipate client needs and provide appropriate solutions
- Ensure high levels of customer satisfaction
- Onboard clients and develop portfolio through direct sales
- Ensure proper execution of client instructions with internal coordination
- Develop sound knowledge of Classic Banking products and services
Customer Excellence
- Handle client inquiries and resolve issues promptly
Leadership and People Management
- Track and report weekly performance of the client portfolio
- Collaborate effectively with team members
Process Control and Operational Performance
- Ensure compliance with Operational Risk and KYC/AML guidelines
- Monitor credit portfolio to maintain NPL below 3%
Strategic Initiatives
- Lead initiatives that contribute to business growth
IV. Reporting Line
Reports to: Head Retail Banking
V. Job Profile
Experience & Qualifications
- Minimum 3 years’ experience in Banking, Marketing, or FMCG Sales
- Strong product knowledge and people development track record
- Understanding of operations, technology, and customer service
- Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, Marketing, or related fields
- Fluent in English and French
Skills & Competencies
- Customer and market orientation
- Strong networking ability
- Result-driven and performance-oriented
- Excellent interpersonal, influencing, and communication skills
VI. Application Process
Submit your CV and cover letter to ECM-Recruit@ecobank.com by August 04, 2025 at 5:00 PM, using the subject line: RELATIONSHIP MANAGER, CLASSIC.
Note: Only shortlisted candidates will be contacted.
Ecobank is committed to equal opportunity employment and a diverse workplace. Applications are encouraged from all individuals regardless of nationality, race, gender, religion, disability, etc., in accordance with local laws.
Important Notice
The job title does not restrict other duties or tasks that may be assigned as necessary.
About Ecobank
Ecobank is a leading pan-African financial institution offering innovative banking solutions to businesses, governments, and individual customers across the continent.
How to Apply
Please carefully follow the instructions above and never send money for a job application.
🌐 Site web : ecobank.com
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